Complaints Policy
1. My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury;
The Faculty Office,
1 The Sanctuary,
Westminster,
London,
SW1P 3JT.
Tel: 020 7222 5381 Email Faculty.office@1thesanctuary.com
Website www.facultyoffice.org.uk
2. The vast majority of my clients are extremely satisfied with the services I provide. However if you are dissatisfied about the service you have received please do not hesitate to contact me.
3. If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
4. You can complain to the Notaries Society direct. In either case, please write (but do not enclose any original documents) with full details of your complaint to :-
The Secretary of The Notaries Society,
Old Church Chambers,
23 Sandhill Road,
St James
Northampton.
NN5 5LH.
Tel : 01604 758908 Email secretary@thenotariessociety.org.uk
If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
5. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 6 months from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman*, if you are not happy with the result :
Legal Ombudsman,
PO Box 6806,
Wolverhampton.
WV1 9WJ
Tel : 0300 555 0333 Email : enquiries@legalombudsman.org.uk
Website : www.legalombudsman.org.uk
6. If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman :-
• Within six months of receiving a final response to your complaint and
• Six years from the date of act/omission; or
• Three years from when you should reasonably have known there was cause for complaint (only if the act or omission took place more than six years ago)
*certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.
My Notarial Practice is insured along with Peter Kneale Solicitor Ltd by Endurance Worldwide Insurance Ltd.
Complaints Policy
1. My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury;
The Faculty Office,
1 The Sanctuary,
Westminster,
London,
SW1P 3JT.
Tel: 020 7222 5381 Email Faculty.office@1thesanctuary.com
Website www.facultyoffice.org.uk
2. The vast majority of my clients are extremely satisfied with the services I provide. However if you are dissatisfied about the service you have received please do not hesitate to contact me.
3. If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
4. You can complain to the Notaries Society direct. In either case, please write (but do not enclose any original documents) with full details of your complaint to :-
The Secretary of The Notaries Society,
Old Church Chambers,
23 Sandhill Road,
St James
Northampton.
NN5 5LH.
Tel : 01604 758908 Email secretary@thenotariessociety.org.uk
If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
5. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 6 months from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman*, if you are not happy with the result :
Legal Ombudsman,
PO Box 6806,
Wolverhampton.
WV1 9WJ
Tel : 0300 555 0333 Email : enquiries@legalombudsman.org.uk
Website : www.legalombudsman.org.uk
6. If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman :-
• Within six months of receiving a final response to your complaint and
• Six years from the date of act/omission; or
• Three years from when you should reasonably have known there was cause for complaint (only if the act or omission took place more than six years ago)
*certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.
My Notarial Practice is insured along with Peter Kneale Solicitor Ltd by Endurance Worldwide Insurance Ltd.